1. Planning Your School's Help Desk
   
   
2. Understanding Hardware
   
   
3. Installing Windows XP Professional
   
   
4. Introduction to Troubleshooting
   
   
5. Supporting Hardware
   
   
6. Supporting Windows XP Professional
   
   
7. Supporting Networked Computers
   
   
8. Supporting Security Needs
   
   
9. Performing Maintenance Tasks and Completing Special Projects

Help Desk Database

• Student database (ZIP file)
• Administrator's Guide to the Student Database
• Help Desk Technicians Guide to the Database