Student Helpdesk Solutions

Click on the below links to download the relevant chapters

Student Guide

  Chapter 1 - Planning Your School’s Help Desk
  Chapter 2 - Understanding Hardware
  Chapter 3 - Installing Windows XP Professional
  Chapter 4 - Introduction to Troubleshooting
  Chapter 5 - Supporting Hardware
  Chapter 6 - Supporting Windows XP Professional
  Chapter 7 - Supporting Networked Computers
  Chapter 8 - Supporting Security Needs
  Chapter 9 - Performing Maintenance Tasks and Completing Special Projects

Teachers Guide

  Chapter 1 - Planning Your School’s Help Desk
  Chapter 2 - Understanding Hardware
  Chapter 3 - Installing Windows XP Professional
  Chapter 4 - Introduction to Troubleshooting
  Chapter 5 - Supporting Hardware
  Chapter 6 - Supporting Windows XP Professional
  Chapter 7 - Supporting Networked Computers
  Chapter 8 - Supporting Security Needs
  Chapter 9 - Performing Maintenance Tasks and Completing Special Projects

Appendices

  Appendix 1 - Microsoft Windows XP Professional Pre-installation Checklist
  Appendix 2 - Sample Surveys
  Appendix 3 - Online Resources

Help Desk Database

Click here to download the database

  Technicians Guide to the Help Desk Database
  Administrators Guide to the Help Desk Database